The My Account section of greenmountain.com has received a major upgrade in layout and information to offer you more convenience and insight into your account.
To learn more about the changes, click here for a graphical guide to the new My Account. Or log into the new My Account today at www.greenmountain.com and check out the real thing! We’d love to hear your feedback, too.
By Lauren, Green Mountain Energy Company
June 30, 2011
June 30, 2011
8 Comments
The new portal is very nice. I understand that it is a known problem that my usage values are vastly incorrect for the period approximately October 2009 through August 2010. When is this problem going to be corrected?
Thank you.
Acct# 40015244
Yes, we’re sorry about that. We’re working on it now and hope to have it fixed very soon. Glad you like the new portal otherwise!
The example you use is EXTREMELY CONFUSING. You say use Current account no. But what is that. When I first logged on 2 payments ago you wanted my old account number. Last month same thing. I am about to log on to pay this month’s bill. How can my old account number be the current user name. Perhaps you should consider taking out the word Current?
You’re right, Ellen. Thanks for calling attention to that. We’ll get it changed.
I’ve been trying for days to pay my bill but cannot get in to. Ive been paying online for years and have never had to remember a “log-in”. Tryed a bunch that might have been. My password doesn’t help be cause I have to have a Log-in word first. It is extremely frustrating. I might not be able to find my way back here again. I called a phone no a while ago and after a long list of options no one was there. I don’t have a computer at work so I pay my bills at night. Hope I don’t come home to a dark house just because paying my bill is so ipossible.
Wesley, we’re sorry you’ve been having trouble logging in. Your information was passed on to customer care and they will reach out to you to help you with this issue.
Your improvement has made logging in to pay online immpossible. It gets more difficult with each passing month. If I can’t get into my account to pay I will seriouly consider transferring my business to another energy company with lower rates.
Sorry for the problems you’re having, Harry. We will reach out to you and figure out why you’re having these issues.